Terms & Conditions

These Terms & Conditions ("Terms") govern the relationship between SIA "OneZero", registration number 41503079902, registered at Kolkasraga iela 3 – 15, Rīga, LV-1002, Latvia ("OneZero", "we", "our") and any client, prospect, or visitor ("you", "Client") who uses our website at onezero.lv or engages our services.

1. About us

OneZero is a digital marketing agency providing performance marketing, paid media buying, conversion rate optimization, and email marketing services to direct-to-consumer (DTC) e-commerce brands. All services are delivered under written agreements between OneZero and the Client.

2. Engaging our services

To engage OneZero, you can request a free consultation through the form on our website or contact us directly at ilja@onezero.lv. Once we have agreed on scope, deliverables, timeline, and price, we will issue a written proposal and a service agreement (the "Agreement"). Work begins only after both parties sign the Agreement and the first invoice has been paid.

3. Pricing & payment

Indicative starting prices are published on our website. Final pricing is set in each Client's Agreement and depends on scope, account complexity, and engagement length. Unless agreed otherwise:

• Monthly retainers are invoiced in advance, on the 1st of each month.
• One-time projects (audits, builds) are invoiced 50% upfront, 50% on delivery.
• Invoices are payable within 7 days of issue.
• All prices are quoted in EUR and are exclusive of VAT, where applicable.
• Ad spend (Meta, Google, TikTok, etc.) is paid by the Client directly to the platform and is separate from agency fees.
• Late payments accrue interest of 0.5% per day overdue, up to a maximum of 10% of the invoice value.

4. Scope of work

Each Agreement specifies the deliverables, KPIs, and reporting cadence. Anything outside that scope is treated as a change request and may require a revised quote. We do not guarantee specific revenue, ROAS, or conversion results — performance depends on factors outside our control (product-market fit, market conditions, ad-platform changes, creative quality from third parties). We commit to applying our skill, experience, and full effort to drive the agreed outcomes.

5. Client responsibilities

The Client agrees to:

• Provide timely access to ad accounts, analytics, store admin, and any third-party tools required.
• Review and approve creatives, copy, and campaign structures within the agreed turnaround windows.
• Ensure all products and offers comply with applicable laws and platform policies.
• Maintain valid payment methods on advertising platforms.

6. Intellectual property

Upon full payment, the Client owns all final deliverables created specifically for them (ad creatives, email templates, audit reports). OneZero retains ownership of pre-existing frameworks, internal templates, methodologies, and tools, as well as the right to reference completed work in our portfolio and case studies, unless explicitly restricted in writing in the Agreement.

7. Confidentiality

Both parties will treat any non-public business information shared during the engagement as confidential and will not disclose it to third parties without consent, except where required by law. This obligation survives termination of the Agreement for a period of 3 years.

8. Liability

To the maximum extent permitted by law, OneZero's total liability under any Agreement is limited to the fees paid by the Client in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages, lost profits, or losses caused by third-party platforms (e.g. ad account suspensions, tracking changes).

9. Termination

Either party may terminate an ongoing engagement with 14 days' written notice. Refunds and cancellations are governed by our Refund & Cancellation Policy.

10. Governing law

These Terms are governed by the laws of the Republic of Latvia. Any dispute that cannot be resolved amicably will be settled by the competent courts of Rīga, Latvia.

11. Changes to these Terms

We may update these Terms from time to time. The current version is always available on this page, with the "Last updated" date reflecting the most recent revision. Material changes will be communicated to active Clients in writing.